var config = [
{
"name": "Sign up for Services",
"serviceid": "82",
"secondaryissues": [
{"name": "Cable"},
{"name": "Internet"},
{"name": "Phone"},
{"name": "Bundles"},
{"name": "Transfer Services"}
],
"links": [
"Service Locator",
"Channel Line-Ups",
"Visit us at a Customer Service Center",
"Call 1.800.888.1300"
]
},
{
"name": "Billing",
"serviceid":"80",
"secondaryissues": [
{
"name": "Online Billpayment (EZ-Pay)",
"links": [
"How to use EZ-Pay",
"EZ-Pay FAQ's"
]
},
{
"name": "Payment Inquiry",
"links": [
"To check the status of your payment, please call 1-800-888-1300 and use our self help option.",
"To make a payment arrangement please call us at 1-800-888-1300."
]
},
{
"name": "Questions about my bill",
"links": [
"How to Read Your Bill",
"Phone Taxes on My Bill",
"Why do I have more than 1 month of charges?"
]
},
{ "name": "Coupon Redemption " }
]
},
{
"name": "Cable TV Support",
"serviceid": "81",
"secondaryissues": [
{
"name": "Cable Service Issues",
"links": [
"My Cable is not working, what should I do?"
]
},
{
"name": "Cable Equipment",
"links": [
"Digital Receiver Manual - DCT 2000",
"Digital Receiver Manual - DCT 6200",
"Digital Receiver Manual - DCT 2500",
"Digital Receiver Manual - DCT 6208",
"DCH 5712/2416 Manual",
"DCH 6416 Manual",
"HD/DVR Self Install Guide ",
"DVR How To Guide",
"i-Guide User Manual ",
"My Cable is not working, what should I do?",
"DVR Tutorial",
"DVR FAQs "
]
},
{
"name": "Remote Control ",
"links": [
"Remote Control User Guides ",
"My remote is not working, what should I do?"
]
},
{
"name": "Pay-Per-View/VOD ",
"links": [
"On Demand Tutorial"
]
},
{
"name": "HD Questions",
"links": [
"Is it HD?",
"Does HD service cost more?",
"What type of equipment do I need to receive the HD signal?",
"HD Televisions",
"HD/DVR Self Install Guide ",
"HD FAQ's"
]
}
]
},
{
"name": "Programming",
"serviceid": "80",
"secondaryissues": [
{
"name": "Comment about channel/program",
"links": [
"Channel Line-Ups "
]
},
{
"name": "Request a New Channel ",
"links": [
"Channel Line-Ups "
]
},
{
"name": "Parental Controls",
"links": [
"Digital Family Friendly Tier Information",
"Parental Controls",
"V-Chip",
"Do I need Special Equipment to Block a Channel?",
"Does free Channel Blocking control all TV sets in my house?",
"How can I restrict objectionable content on my television?",
"If I lost power, will I lose my Parental Codes?",
"What does it cost to block channels I feel are inappropriate?",
"What should I do if I forget the Parental lock codes?"
]
},
{
"name": "Premium Digital Channels",
"links": [
"HBO",
"Starz and Encore",
"Showtime and The Movie Channel",
"Cinemax"
]
},
{
"name": "On Demand/Pay Per View",
"links": [
"On Demand Tutorial",
"New Releases"
]
},
{
"name": "DTV Questions ",
"links": [
"What is the Digital Transition? "
]
}
]
},
{
"name": "Internet Support",
"serviceid": "81",
"secondaryissues": [
{
"name": "Internet Service Issues",
"links": [
"How do I reboot my cable modem? (Midconet User's Guide)",
"Internet Speed Test",
"Midconet User's Guide",
"Why does my Internet speed seem to be slower?"
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
},
{
"name": "Wireless Questions",
"links": [
"Midconet User's Guide"
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
},
{
"name": "Personal WebSpace",
"links": [
"Midconet User's Guide"
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
}
]
},
{
"name": "MyMidco/Online Ordering",
"serviceid": "81",
"secondaryissues": [
{
"name": "Report an Error",
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
},
{
"name": "Help Creating an Account",
"links": [
"Setting-up for your MyMidco account with Online Bill Pay for a New User",
"Setting-up for your MyMidco account with Online Bill Pay for existing EZ Pay User "
]
},
{
"name": "Help Changing Account Information",
"links": [
"Changing your Email or Phone numbers",
"Changing your Password/Forgot Password"
]
},
{
"name": "Help Cancelling an Account",
"note": "Contact Midcontinent Customer Service at 1.800.888.1300"
},
{
"name": "Help Setting up an Authorized User",
"links": [
"Adding Authorized Users"
]
},
{
"name": "Help Using Online Bill pay",
"links": [
"Setting-up for your MyMidco account with Online Bill Pay for a New User",
"Setting-up for your MyMidco account with Online Bill Pay for an Existing EZ Pay User",
"Logging into Online Bill Pay as an Existing MyMidco User ",
"Make a Payment",
"View Bills",
"File Bills",
"Check the Status of a Pending Payment",
"View Payment History",
"Set up a Recurring Payment",
"Set up Payment Reminders"
]
},
{
"name": "Help with Notifications",
"links": [
"Accessing Notifications",
"Deleting Notifications"
]
},
{
"name": "Help with Online Ordering",
"links": [
"FAQs"
]
}
]
},
{
"name": "Email Support",
"serviceid": "81",
"secondaryissues": [
{
"name": "Email Issues",
"links": [
"Midconet Users Guide"
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
},
{
"name": "Setting Up Email Accounts",
"links": [
"Midconet Users Guide",
"Webmail Help "
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
},
{
"name": "Spam/Virus Concerns ",
"links": [
"Midconet User's Guide"
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
},
{
"name": "Webmail Problems ",
"links": [
"Webmail Resource Page"
],
"note": "Please provide any available details about your operating system, the current program you've experienced issues with and any error messages you may be receiving"
}
]
},
{
"name": "Telephone Support",
"serviceid": "81",
"secondaryissues": [
{
"name": "Service Issues ",
"links": [
"What should I do if I don't have dial tone?"
]
},
{
"name": "Phone Feature Usage ",
"links": [
"Digital Phone Guide",
"Digital Phone Guide - Aberdeen"
]
},
{
"name": "Long Distance Service ",
"links": [
"International Calling Rates",
"Why can't I make an international call?"
]
},
{ "name": "Directory" },
{
"name": "Telephone Assistance Program",
"links": [
"Lifeline Assistance Program"
]
}
]
},
{
"name": "General",
"serviceid": "80",
"secondaryissues": [
{"name": "Company Information"},
{"name": "General Comment/Questions"},
{"name": "Vendor Inquiries"},
{"name": "Web Site Comments"}
]
}
];
var post_path = 'http://24.220.76.4/CCPROChat/CPChatMain.jsp?ChatSrvr=10.128.0.55&AllowPush=1&Orientation=-2147483647&SeperateWindow=-2147483647&Port=194&PrimaryIP=10.128.0.55&PrimaryPort=195&SecondaryIP=&SecondaryPort=';
// Array Remove - By John Resig (MIT Licensed)
Array.remove = function(array, from, to) {
var rest = array.slice((to || from) + 1 || array.length);
array.length = from < 0 ? array.length + from : from;
return array.push.apply(array, rest);
};
function init() {
var comments = document.getElementById('comments');
if(comments != null) {
// On the email form, remove Payment Inquiry from the Billing section.
var billing = findInArray('Billing', config, 'name');
Array.remove(billing.secondaryissues,1);
}
document.getElementById('primaryissue').onchange = primaryChanged;
document.getElementById('secondaryissue').onchange = secondaryChanged;
document.getElementById('contactform').onsubmit = formsubmitted;
}
init();
function primaryChanged() {
var me = document.getElementById('primaryissue');
// Clear the "secondary issue" select.
var subissueSelect = document.getElementById('secondaryissue');
var options = subissueSelect.getElementsByTagName('option');
for(var i = options.length - 1; i > 0; i--)
subissueSelect.removeChild(options[i]);
// Get the main issue.
var mainIssue = findInArray(me.value, config, 'name');
if(mainIssue == null) {
// Not found? Hide secondary issue, exit.
document.getElementById('secondary').style.display = 'none';
showHelp(null);
return true;
}
if(mainIssue.secondaryissues && mainIssue.secondaryissues.length > 0) {
// If there are secondary issues...
document.getElementById('secondary').style.display = 'block';
for(var x=0; x 0) {
var html = "";
for(var x = 0; x < issue.links.length; x++) {
html += '' + issue.links[x] + '
';
}
document.getElementById('helplinks').innerHTML = html;
document.getElementById('help').style.display = 'block';
}
if(issue && issue.note) {
document.getElementById('note').innerHTML = issue.note;
document.getElementById('help').style.display = 'block';
}
}
function findInArray(key, arr, searchKey) {
var x = arr.length - 1;
while (x >= 0) {
if(arr[x][searchKey] == key)
return arr[x];
x--;
}
return null;
}
function formsubmitted() {
// Validate form.
var fname = document.getElementById('firstname');
var lname = document.getElementById('lastname');
var email = document.getElementById('email');
var emailRegEx = /^([a-zA-Z0-9_\.\-])+\@(([a-zA-Z0-9\-])+\.)+([a-zA-Z0-9]{2,4})+$/;
var phone = document.getElementById('phone');
var address = document.getElementById('address');
var city = document.getElementById('city');
var state = document.getElementById('state');
var zip = document.getElementById('zip');
var account = document.getElementById('acctnum');
var verifyCode = document.getElementById('verifyCode');
var primaryissue = document.getElementById('primaryissue');
var secondaryissue = document.getElementById('secondaryissue');
// contact method is no longer on the form.
// var method = document.getElementById('contactmethod');
var comments = document.getElementById('comments');
fname.className = (fname.value == '') ? "error" : "ok";
lname.className = (lname.value == '') ? "error" : "ok";
email.className = (email.value == '') ? "error" : "ok";
email.className = (email.value.match(emailRegEx)) ? "ok" : "error";
address.className = (address.value == '') ? "error" : "ok";
city.className = (city.value == '') ? "error" : "ok";
state.className = (state.value == '') ? "error" : "ok";
verifyCode.className = (verifyCode.value == '') ? "error" : "ok";
// zip.className = (zip.value == '') ? "error" : "ok";
primaryissue.className = (primaryissue.value == 'Did not select') ? "error" : "ok";
secondaryissue.className = (secondaryissue.value == 'Did not select') ? "error" : "ok";
// Phone is only required when it exsits, and users
// have "phone" selected as the contact method.
/* - Contact method has been removed from the form.
phone.className = 'ok';
if(method != null) {
if(method.value == 'Phone') {
phone.className = (phone.value == '') ? "error" : "ok";
}
}
*/
var wasError = fname.className == 'error' ||
lname.className == 'error' ||
email.className == 'error' ||
phone.className == 'error' ||
address.className == 'error' ||
city.className == 'error' ||
state.className == 'error' ||
zip.className == 'error' ||
account.className == 'error' ||
verifyCode.className == 'error' ||
primaryissue.className == 'error' ||
secondaryissue.className == 'error';
if(wasError) {
alert("We're sorry, we could not process this request. Please fill in the all the required fields (marked with asterisks).");
return false;
}
// If this is a chat launch
if(comments == null) {
var mainIssue = findInArray(primaryissue.value, config, 'name');
if(mainIssue == null)
mainIssue = config[config.length - 1];
var serviceID = mainIssue.serviceid;
var custname = fname.value + ' ' + lname.value;
/*
var url = post_path +
'&CustName=' + escape(custname) +
"&ServiceID=" + escape(serviceID) +
'&firstname=' + escape(fname.value) +
'&lastname=' + escape(lname.value) +
'&email=' + escape(email.value) +
'&phone=' + escape(phone.value) +
'&address=' + escape(address.value) +
'&city=' + escape(city.value) +
'&state=' + escape(state.value) +
'&zip=' + escape(zip.value) +
'&account=' + escape(account.value) +
'&primary=' + escape(primaryissue.value) +
'&secondary=' + escape(secondaryissue.value);
*/
var url = post_path +
'&CustName=' + escape(custname) +
'&UserDefined1=' + escape(primaryissue.value) +
'&UserDefined2=' + escape(secondaryissue.value) +
'&UserDefined3=' + escape(custname) +
'&UserDefined4=' + '' + // Company
'&UserDefined5=' + escape(address.value) +
'&UserDefined6=' + escape(city.value) +
'&UserDefined7=' + escape(state.value) +
'&UserDefined8=' + escape(zip.value) +
'&UserDefined9=' + escape(phone.value) +
'&UserDefined10=' + escape(account.value) +
'&ServiceID=' + mainIssue.serviceid;
//Open the window
var ChatWindow = window.open('', 'ChatWindow', 'width=500,height=700');
try {
if (ChatWindow.location.href == 'about:blank') {
ChatWindow.location.href = url;
}
}
catch(err) {}
ChatWindow.focus()
return false;
}
return true;
}