Case Study: Augustana College, Sioux Falls

Situation

A dynamic education institution has to be flexible and able to change at a moment’s notice, especially when you want to keep your ranking as a top Midwestern college. That task becomes difficult when your communications provider is located in a faraway place and it’s tough to track down someone who can take responsibility for your account and provide  the service and attention you need. This is precisely why Augustana College looked to Midcontinent Business Solutions for a plan.

Solution

Augustana’s days of frustration are over. Today, the college relies on Midcontinent to manage over 1,500 phone lines with multiple features as well as a flexible voice mail system that allows callers the option of leaving a message on a person’s email account. Billing is customized by department for significant cost and time savings. On the Internet side, Midcontinent’s infrastructure allows Augustana to quickly make adjustments to their bandwidth to make sure everything runs smoothly.

“What I appreciate most is how Midcontinent puts in the extra effort to solve our problems and keep their eyes open for solutions,” said Dan Drenkow, Augustana College CIO. “We went from having little or no flexibility with our previous provider to having a complete partnership with Midcontinent, right down to having their cable service in our dorms. It’s just nice having someone you can depend on.”

 

Scope of Services

SONET ring provides route diversity for all services
VOICE - 1,500 facility-based phone lines for staff and students
300+ voicemail boxes for staff and students
Complete maintenance of equipment
DATA - 100 Mbps bandwidth for Internet usage for 1,500 staff and students 

CATV: Over 800 connections.
 

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