MyMidco Online Billpay FAQs

Enrollment

1. How do I sign up to pay my bill online?
   
   To speed your enrollment, have your paper bill, banking information and an email address available. Enrollment will take just a few minutes. Be sure to enter information EXACTLY as it appears on the bill.
   
   Once enrolled, you will be able to view a summary of your recent bills and pay any that are currently outstanding.
    
2. When will my new User ID and password be activated?
   
   Immediately. Your User ID and password are active immediately following enrollment.
    
3. How do I enroll additional accounts or change accounts for a new location?
   
   Click "My Profile" from the top banner menu and then click "My Accounts."  It will prompt you to add a customer name and new account number.  Once that account is added, you'll be able to view all statements and make payments to that new account.
    
4. What happens to scheduled payments if I delete that account from my enrollment?
   
   Scheduled payments in progress will still be processed. If you do not want this to happen, you should cancel any scheduled payments prior to canceling your enrollment.
    
5. When can I start making payments?
   
   Once enrolled you can start making payments as soon as you have a bill due. If you have a new account, you will not be able to enroll or make electronic payments until your receive your first paper bill.  Recurring payments will not be effective until the following bill statement.  If your recurring payment is in effect, your bill will say "Recurring Payment in Effect- DO NOT PAY" on the return stub.  You can also view your paid bills under the "Payments" tab or contact customer service at 1.800.888.1300.
    
6. Will I continue to receive a paper bill?
   
   After you enroll in MyMidco, you will be able to view and pay bills online. Paper bills will be discontinued. If you'd like to receive both paper and electronic bills, please call Customer Service.
    
7. How do I cancel my MyMidco enrollment?
   
   Contact Customer Service at 1.800.888.1300.
    
8. What happens to scheduled payments if I cancel my enrollment?
   
   Scheduled payments in progress will still be processed. If you do not want this
   to happen, you should cancel any scheduled payments prior to canceling your
   enrollment.
    

Security
 

1. How can I avoid getting viruses?
   
   We want your Internet experience to be a good one. That's why we provide FREE virus scans of all incoming and outgoing mail that travels through our email servers. If we find a virus, we'll block it from ever reaching your computer. But that's just one layer of protection. We still recommend that you have a firewall and anti-virus software on your own computer.
   
   The best way to avoid viruses is to NEVER OPEN ATTACHMENTS in your email. If you absolutely need to open attachments, only open those from people you are sure you know, and only when you know they are sending you one.
    
2. How do I guard against pop-up ads, spamming and viruses?
   
   Midcontinent Communications compiled this list of URLs (websites) offering protection against Pop-Up Windows, Email Spamming, and Viruses.*
   
   Pop-Up guards:
   
   http://www.panicware.com/popupstopper.html  
   http://www.popupcop.com/?src=gg8
   https://www.godaddy.com/gdshop/stealthray/stealthray_rebate.asp?isc=STRgo055a  
   
   Spam protection:
   http://www.sunbelt-software.com/product.cfm?id=930&affid=google
   
   Virus protection:
   http://www.symantec.com/ (Multiple links for Norton/updates, etc.)
   http://www.mcafee.com/
   
   Content Filtering:
   http://www.internet-security-protection-software.com/
   This site gives the top two for Spam, virus, firewall, privacy, content filtering, etc..
   
   *Websites and software packages mentioned are offered as possible solutions only and should not be considered "recommendations" or "endorsements" by Midcontinent Communications. Conversely, websites or software not mentioned should not be regarded negatively for being absent from this list. You will need to make your own evaluations to determine the best solution for your particular protection requirements. URLs (web addresses) may change.
    
3. How do I prevent hackers from getting into my computer?
   
   The best way to prevent any unauthorized access into your home computer is to invest in a firewall (either hardware or software versions). For more information on firewalls, go to any search engine on the Internet and search for firewall. Firewall software is inexpensive and recommended for your own network security.
    
4. How is my personal and financial information kept safe?
   
   MyMidco uses several methods to ensure that your information is secure:
   
   - User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your name and password with anyone, no one can view your bills or personal information.
   
   - SSL: My Midco uses SSL (Secure Socket Layers) which ensures that your connection and information are secure from outside inspection.
   
   - Encryption: MyMidco uses 128 bit encryption to make your information unreadable as it passes over the Internet.
   
   - Automatic Sign-Out: MyMidco automatically signs you out of a session if you are inactive for 20 minutes or more.
    
5. What is phishing, and how can I avoid it?
   
   Phishing is a term used to describe a form of fraud where 'spoofed' e-mails are sent in an attempt to lead consumers to counterfeit websites designed to trick recipients into divulging financial data such as credit card numbers, bank account numbers, account usernames and passwords.
   
   To protect yourself against this type of fraudulent email, always check to see that the MyMidcoURL is displaying as follows: https://secure3.idoxs.net/midcontinent/ before entering any sensitive information.
    
6. Are all computers safe to use?
   
   Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While Midcontinent uses numerous security measures to protect your personal information on our Web site, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc.
   
   For maximum security, you may want to avoid using public computers when enrolling or modifying your personal or banking information.

Payments

1. What types of payment are accepted?
   
   Debits to your bank accounts (Checking, savings and money market) are accepted.
   Mastercard, Visa and Discover credit cards are also accepted for payments.
    
2. How do I make a payment?
   
   Once enrolled for MyMidco, you will see a summary of your current bills. You can simply click "pay" and select the amount and the date you want the payment to be submitted.
    
3. Can I establish a regularly scheduled payment?
   
   In your current MyMidco summary, you can click the option "add/edit recurring payment" or you can click the Payments tab and click the "add/edit recurring payment" button located on that page. 
   
   Recurring payments will be effective the FOLLOWING statement.  If your recurring payment is in effect, your bill will say "Recurring Payment in Effect- DO NOT PAY" on the return stub.  You can also view your paid bills under the "Payments" tab or contact customer service at 1.800.888.1300.
   
   NOTE: IF YOUR RECURRING PAYMENT ISN'T IN EFFECT UNTIL THE FOLLOWING MONTH'S STATEMENT, YOU'LL NEED TO PAY YOUR CURRENT BILL STATEMENT BY GOING TO THE CURRENT BILLS TAB AND CLICKING "PAY BILL."
    
4. When will my payment be processed?
   
   FOR PAYMENTS MADE FROM BANK ACCOUNTS
   
   To initiate the online payment process, you must select the account(s) you want to pay and click pay bills. Then choose the appropriate "amount" and "date."  This is the date your process will begin.
   
   Depending upon the timing of the payment, the bill processing could take up to two business days so schedule accordingly.
   
   Your payment may be withdrawn from your bank account after your payment date.
    

Payments scheduled for a holiday may be withdrawn from the bank account on the business day following the holiday.

Payments initiated after the due date shown on your bill may lead to late fees or cancellation of services if it is a repeated occurrence. Please initiate payments with sufficient time before your payment due date.

FOR PAYMENTS MADE FROM CREDIT CARDS

To initiate the online payment process using your MasterCard, Visa or Discover, you must select the account(s) you want to pay and click pay bills. Then choose the appropriate "amount" and "date." This is the date your process will begin.

A credit card payment must be made on or before the due date shown on your viewable bill and your current bill page.

Payments initiated after the due date shown on your bill may lead to late fees or cancellation of services if it is a repeated occurrence. Please initiate payments with sufficient time before your payment due date.
 

1. How do I know which payments I've already scheduled and which payments have been completed?
   
   After paying a bill, you will receive a confirmation that the payment has been scheduled.
   
   Before the scheduled payment date, your Payments tab will show the payment as "scheduled."  When the scheduled payment is submitted to the payment processor, your Payments tab will show the payment as "pending."  After the response is received, your Payments tab will show the payment as "approved" or "rejected."
   
   MyMidco will display your payment history in the Payments tab for two years.
    
2. Can I extend the payment due date?
   
   No. MyMidco bills are due on the same date as paper bills. Failure to pay by the due date may result in cancellation of your services.
    
3. Can I make a partial payment?
   
   No. Although MyMidco may allow you to pay only a partial amount, MyMidco bills are due on the same date as paper bills. Failure to pay by the due date may result in cancellation of your services.
    
4. Can I cancel a scheduled payment?
   
   You may cancel a payment as long as it is listed on the Payments tab as "Scheduled." Please remember that failure to pay your bill by your due date could result in cancellation of your account.
    
5. Can I pick the date for recurring payments?
   
   Recurring payments will be scheduled for the date requested by the customer. Please note that all payments scheduled for after the bill due date may be charged a late fee.
    
6. How do I change my bank account information?
   
   Once you've signed into MyMidco, click "Profile" then the Payment Accounts tab, click Add "Bank/CC Account,"  add the payment account details and click "submit."
    
7. What happens to scheduled payments if I delete the bank account that was used to set up the payment?
   
   All scheduled payments will be cancelled if their status is "scheduled." You must make other arrangements to pay this bill.
   
   For all other inquiries regarding Midcontinent's billing/payment policies, please review the 2010 Annual Notice. 

Personal Information

1. What if I forget my User ID or password?
   
   User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID, please call Customer Service at 1.800.888.1300.
   
   Password: If you forget your password, go to the Log-On page and click "Forgot your Password." Enter your User ID and your password will be Emailed to the email address you provided during enrollment.
    
2. How do I change my name or email?
   
   Your name and email address may be changed in the Profile Section under the Edit My Profile tab.
    

Customer Service

1. How can I confirm if my payment has been processed?
   
   The best way to see if your payment has been made is to check your payment status. Select the Payments tab to view your current payments and status.
    
2. How may I contact MyMidco via the Web or email?
   
   To contact MyMidco via the web, click the "Customer Care" button from the top menu.

Technology

1. What software do I need to use MyMidco?
   
   You can access MyMidco from any computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type:
   
   Microsoft Internet Explorer users
   
   You will generally need version 4.0 or higher. To check the encryption level on you browser, click HELP> ABOUT and it will be listed. Click here for Microsoft upgrades and more information.
   
   NetscapeNavigator Users
   
   You will generally need version 4.0 or higher. Click here for Netscape upgrades and more information.
   
   Firefox Users
   
   You will be able to use any versions of Firefox available.

 

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