How do I reset my DVR, Digital Receiver, or Digital Adapter?

Customers now have the ability to reset Digital Receivers via MyMidco.

 

Reset DVR/Digital Receivers:
1. Log in to MyMidco

2. Click “My Services”
3. Click “Manage Services” for Video services
4. Click on “Reset” to the right of type of equipment to reset
 

Reset Digital Adapters:
1. Log in to MyMidco
2. Click “My Services”
3. Click “Manage Services” for Video services
4. Click on “Activate/Reset” to the right of type of Digital Adapter

Activate Digital Adapters:
1. Log in to MyMidco
2. Click “My Services”
3. Click “Manage Services” for Video services
4. Click on “Activate/Reset” to the right of type of Digital Adapter
 

You can also reset your set-top box via our customer service toll-free number:

 

1. Call 1-800-888-1300.

2. Press 1.

 

This may resolve issues such as "One Moment Please" messages on your digital channels or access to Pay-Per-View or Video on Demand.

 

By selecting this option, all of the cable boxes in your home will reset.

 

Your Interactive TV Guide will show “To Be Announced” until the guide information is reloaded.

 

Other options: You may also unplug your set-top box for 15 seconds and then plug it back in. After a few minutes you should be able to view programming. It may take up to 30 minutes to load your TV Guide information. 

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