Online Ordering FAQs
General
- I am not able to get into Online Ordering. Do I need to call?
There may be several reasons why you cannot order online. Some may include your service area, available services, existing account concerns or a pending work order. In order to best serve you, please contact us at 1.800.888.1300.
- What do the red numbers mean?
The red numbers indicate special, limited time offers that you are eligible for. To learn about all offers available to you, visit us online at www.midcocomm.com/specialoffers.
- What’s included in the estimated total? What’s not included?
Your estimated total includes your recurring monthly charges and one-time charges. Please note that your total does not include applicable taxes and fees. Depending on the date of your order, you may also have a partial month’s worth of services which will also appear on your first statement.
- A recommendation popped up for me. What if I don’t want to take the recommendation? Why won’t it let me move forward?
As a courtesy to you, the online ordering system does not allow you to pay more for the same set of services. In addition, certain service combinations are ONLY included in packages, so they may not be purchased a la carte. In these situations, the process will only allow you to proceed with the recommended adjustments.
- How can I reschedule my install?
If you have already processed your order with a scheduled installation date, you’ll need to contact Customer Service at 1.800.888.1300 to adjust your current scheduled date/time. Please reference the Confirmation Number received with your order confirmation.
- After the technician arrives, how long will it take him/her to install my services?
The scheduled times refer to “arrival” times only. This means the technician may be at the home for several hours after the end of the scheduled time period. The confirmation email that will verify your installation time will also include additional information about arrival and departure times as well as the duration of the install. This email will be sent 24-72 hours after submitting your order.
- How can I make changes to a previous order?
Contact Midcontinent Customer Service at 1.800.888.1300.
Cable
- I chose a different digital receiver. Why did my price go up?
The DVR is often included in special promotional packages or bundles. Downgrading your receiver may not qualify you for certain packages or bundles. You should receive a message that will tell you if this issue is about to occur.
- Why am I asked if I have an HDTV?
In order to view programming in HD, you need to have an HD signal, an HD television and an HD receiver. In order to have the HD networks added to your account free of charge, you must meet all of the above requirements.
- What are HDNets and why do they show up in my shopping cart?
The HD Networks are automatically added to your account if you’ve answered YES to having an HDTV and have selected an HD receiver.
Phone
- I was told not to disconnect my existing phone service? Won’t I end up paying for two services?
Midcontinent will work with your current provider to disconnect your phone service at the time of activating your new service. In order to ensure that you don’t lose your existing number during a phone transfer, it’s important to keep your existing service until the time of the actual transfer.
- Will Midcontinent also contact my current cable and/or Internet provider to disconnect service?
You will be responsible for disconnecting your existing cable and Internet services.
- Why does a Customer Service Representative need to contact me about my phone service order?
We are required by law to perform a validation process documenting your consent to switch telephone service providers. As a result, a member of the Customer Service Team will contact you directly to perform this quick and simple verification process.
- I don’t want eVOICE. Do I still have to enter an email address?
Please leave the field blank if you do not want to activate eVOICE as part of your voicemail services. To activate it in the future, you will need to contact Customer Service.
- I don’t’ remember what my current directory listing is. I’d like to change it. How do I do that?
At this time, you may only change your existing directory listing by contacting Midcontinent Customer Service.
- How do I order a single line instead of the package?
To order a single phone line or to select individual phone features, please contact Midcontinent Customer Service.
Broadband
- I’ve heard about another service you offer (MidcoNet Ultimate sometimes referred to as DOCSIS 3.0), but don’t see it as an option? Is it available?
MidcoNet Ultimate will become more readily available in most markets Midcontinent serves. To order MidcoNet Ultimate or to see if it’s available in your area, contact Midcontinent Customer Service.
- I have my own modem, but it’s not in the list I linked to. Can I still use it?
You will need to have a Midcontinent compatible modem in order to receive MidcoNet Broadband services. If your current modem isn’t compatible, Midcontinent offers a variety of modems to lease for a low monthly fee or to purchase.
- Why can’t I upgrade my cable modem from standard to wireless online?
In order to minimize delays, modem upgrades are unavailable at this time. This functionality will be available soon.
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