Tips for Improving Internet Speeds

Speed Test Recommendations

 

To get the most accurate speed test results, please do the following:

• Perform speed tests using the computer with the fastest or most advanced hardware and software.
  • Gigabit Ethernet cards are recommended for MidcoNet Xstream Wideband 3.0.
• Perform speed tests with the computer directly connected via Ethernet cable to the cable modem.
  • Test using a wired connection rather than a wireless connection.
  • Bypass any routers by connecting via Ethernet cable to the cable modem. 

Reboot Hardware (computer, modem and router if applicable)

 

Occasionally, electronic equipment needs to be restarted to function optimally. Follow these steps to reboot:

1. Unplug the power connection from the back of the modem for about 10 seconds and plug it back in. The modem will take about 2 minutes to come back online. You’ll know it’s online when the Power, Sync and Ready lights are lit solid.
2. If you have a router, reboot your router by unplugging the power connection from the back of the router for about 10 seconds and plug it back in. 
3. Restart your computer. Shut the computer down completely and then start your computer again.

Hardware and Software Compatibility

If you do have a router connected, bypass it temporarily by connecting the network cable directly from the modem to your computer. This will identify where any slowdowns may be occurring. If speed test results improve with the router out of the equation, you will need to contact the manufacturer of the device for further support.
 

Tip: Older routers may not be able to support the current speeds that your MidcoNet Xstream Wideband services are capable of delivering. To confirm the performance capabilities of your router, refer to the user’s guide or contact the manufacturer for assistance. If your router is not capable of supporting your MidcoNet Xstream Wideband speeds, a newer model may be needed. Midcontinent offers a solution that combines a cable modem and wireless router in one easy to use device. Contact Customer Service for more information.
 

Your computer will need to meet (or exceed) the minimum hardware requirements that your operating system specifies.

Computer Maintenance

Over time, a computer’s performance and speed may be impacted by a number of factors. The following is some basic computer maintenance that you may also use for a tune-up.

1. Turn off programs running in background.
2. Programs run automatically every time your computer starts. Often times these programs can be temporarily stopped by right-clicking on their icon and choosing “Exit” or “Disable.” For more information on modifying each program, contact the software support group for that program.

Scan for and Remove Viruses and Spyware
 

Viruses, trojans, spyware and malware can impact Internet speeds. Before scanning for virus and spyware issues, update your antivirus software. If your computer is not protected with firewall and antivirus software, you can purchase it locally or download it from places such as www.download.com. There are also sites online that allow you to scan your computer for viruses at no cost such as www.antivirus.com.
 

Clear Temporary Internet Files/Cookies/History

Internet browsers, such as Internet Explorer and FireFox, store information within them that may need to be cleared out.

Internet Explorer can be cleared by clicking on Tools, then Internet Options, then Delete Temporary Internet Files, Cookies and History.

 

Firefox can be cleared by clicking the Firefox drop down menu in the top left corner, clicking Options, and then clicking a second Options. Click on the privacy icon at the top and click the links “clear your recent history” and “remove individual cookies.” 

Repair Connection
 

To repair a network connection in Windows XP: Click Start, then Control Panel, then Network Connections. Right-click Local Area Connection and click Repair.

To repair a network connection in Windows Vista: Click Windows button, then Control Panel, then Network and Internet, then Network Sharing Center ,then Manage Network Connections. Right-click the Local Area Connection and click Diagnose and Repair, then Reset the Network Adapter.

To repair a network connection in Windows 7: Click Windows button, then Control Panel, then Network and Internet, then Network Sharing Center, then Troubleshoot Problems. Click Network Adapter and follow prompts through troubleshooting assistant.

Check Cabling and Connections
 

Quality cabling connected securely to the cable modem and computer can impact the performance of your Internet connection.

Reset all connections:

Tip: By reseating all connections one at a time, you are confirming that each one is connected properly without having to remember where each cable connects.

While resetting the connections, confirm that no cables have any damage or tight bends in them. If any cables are damaged, they should be replaced. RG-6 coaxial cable and CAT5 network cable can be purchased at any electronics retailer. Make sure that the coaxial cable connections are clean and are connected tightly. The Ethernet (or network) cables should click into place tightly at the back of the modem and on the computer.
  

Optimizer Programs

 

There are programs available online that will allow you to customize network settings of your computer that may optimize download and upload speeds. These programs may be free to use, free for trial or require purchase.

Tip: before installing any of these, or any program, look for reviews from other users. This may help you decide which program will work best for you.

To help locate some of these programs, search for the following terms in your preferred search engine:

• TCP tuning
• TCP tweaks
• TCP/IP tuning
• TCP/IP tweaks 

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