Why am I not receiving audio through my Digital Adapter?

The common resolution for no audio is to turn up the volume on your Digital Adapter as it has been muted during programming process.
 

Instructions for programming the Digital Adapter remote to your TV indicate to press "OK" then "Mute" - if "Mute" is pressed first, volume on the Digital Adapter is muted. Once programmed to the TV, no audio is passed through to the TV since the Digital Adapter is muted.
 

 

Digital Adapter volume when muted	Digital Adapter volume when not muted

 

Confirm if Digital Adapter remote has been programmed to TV.

• If Yes:
  • Program your Digital Adapter remote to control Digital Adapter volume (section 5 of Motorola Digital Adapter Remote user guide) 
    • Hold Digital Adapter and "OK" down simultaneously until LED turns on
    • Press "Volume Up" once
    • Press Digital Adapter
    • LED will blink and go off 
  • Turn Digital Adapter volume all the way up, then program remote to TV
    • Hold Digital Adapter and "OK" down simultaneously until LED turns on
    • Press "Volume Up" once
    • Press "TV"
    • LED will blink and go off
    • Test remote to confirm it controls TV volume and that audio issue has been resolved.
• If No or Unsure:
  • Reset Digital Adapter remote control to factory default settings (section 6 of Motorola Digital Adapter Remote user guide)
    • Hold Digital Adapter and "OK" down simultaneously until LED turns on
    • Press "Menu" twice
    • LED will blink and go off
  • Program Digital Adapter remote to TV
    • Press "OK" (first) and "Mute" down simultaneously until LED turns on
    • Enter 3-digit code for TV (found in User Guide)
    • Once TV turns off, press "Mute"
    • Once TV turns back on, press "OK"
    • LED will blink and go off
    • Test remote to confirm it controls TV volume and that audio issue has been resolved.

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