Services Restoration to Minot Area

What should I do with my equipment if it sustained water damage? 

If at all possible, damaged equipment should be returned to the Customer Service Center, 717 20th Ave SE, in Minot, or call us at 1-800-888-1300 for other options.
 

Will I be charged a reconnect fee when I resume billing and services at my residence?

If your home was in the Mandatory Evacuation Area you will not be required to pay a reconnect fee to continue services. 

 

Can I get the inside wiring at my home inspected to determine if it needs replacement, and if so, will there be a fee?

We will come out to your home to do an inspection on your inside wiring at no cost, and we will make a recommendation on what should be done. There may be a fee for replacement of wiring. 
 

What do I do about my cable wiring and splitter that were submerged?

The best solution is to replace all wiring and splitters that were submerged for an extended period of time. The optimal time to do this is before new dry wall has been hung. Cable that has been submerged may work initially but over time corrosion could create service problems. We encourage you to call us for a free inspection before hanging any new drywall.

Will there be a transfer fee when moving from a temporary residence back to your permanent residence in the Evacuation Area?

If your home was in the Mandatory Evacuation Area you will not be required to pay a transfer fee to resume services at your home. However, there may be a fee to replace inside wiring that sustained water damages. 

 

Can I hook up services in my camper at my residence while I am working at my house?

Yes, but you will need to contact us or stop into the service center to resume services at your address.

Will my billing start automatically once my Evacuation Area is cleared for occupancy?

No, you will need to contact us to resume services and billing.
 

If I go back to my house and my services are still working do I need to call?

Yes, you still need to call 1-800-888-1300 or stop into our service center so we know we can make sure you are getting the correct levels of signals, etc. and quality of service.

 

What do I do if I am not planning to return to my residence? 

You need to call 1-800-888-1300 so we can discuss your account and services.
 

If I am displaced for an extended period of time, what should I do?

You will need to contact us. If you return at a later date you will not be charged a reconnect fee.
 

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