Why doesn't my set-top box respond when I push the remote buttons?

Check your remote by following the troubleshooting steps under "My remote is not working."
Make sure that the remote is being pointed at the set-top-box and not the TV.  

• Make sure there is Power to the set top box.
• Try the buttons on the front of the set-top box to turn it on or change channels.
• Make sure that you've selected the cable button on the remote instead of the TV or DVD option. 
   

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