What's New in Customer Care Posted: 04/07/2010 2:18 PM (Customer Service)
By Sunny Nester-Holtz Director of Customer Care, Midcontinent Communications
In Customer Care, we have two goals in mind:
1. To ensure that the support our customers receive is a timely, accurate, and courteous experience.
2. To provide service stability through state-of-the-art technology.
We have recently implemented new options to help us best serve you.
Customers can contact Midcontinent with questions about services, concerns and to troubleshoot through: Email, E-Chat, My Midco (manage your account online), Self Service Call (manage your account without help from a rep by following the prompts through 1.800.888-1300), through Twitter and here in our MidCommunity Forum We welcome your feedback and suggestions. Did you have a problem with an install? Do you have a compliment for a service rep or an installer? Let us know!
Who cares about a Midco Sports Network? How much did that cost to get running? I'm sure it was more ... [read] than the fees you refuse to pay to bring your customers access to ESPN3.com. Hmmm, what would I rather watch? A high school football game that I could ACTUALLY GO TO... or national sporting events?
It's been available for 5 years now. It's finally time to step up and bring ESPN3 to Sioux Falls.
Posted by: Carl - Sep 01, 2010 11:50 PM
We recommend you submit a channel request. We are seeing more requests for viewing online content ch... [read] annels. http://www.midcocomm.com/forms/channelrequests/index.cfm
Posted by: Midcontinent Communications - Aug 19, 2010 3:56 PM
When will HBO Go become available to Midco customers? Also, when will Midco customers be able to pr... [read] ogram out DVR by either a computer or a cell phone?
Posted by: Jim - Aug 18, 2010 8:30 PM
I have a similar issue as Dorean that has been going on for some time. I have blips and freezes on... [read] both my DVR and regular Digital receiver. No problems on TV's just attached to cable.
Posted by: Glen - Jul 20, 2010 9:40 PM
Bill: This is not an available option at this time. Future enhancements may allow this to be used. T... [read] hanks for the inquiry.
Posted by: Midcontinent Communications - Jul 15, 2010 10:50 AM
When will the ESata port on my DVR be enabled so I can attach an external hard drive? Currently, bot... [read] h Direct TV and Dish Network DVRs have this capability.
Posted by: Bill - Jul 14, 2010 10:09 PM
We appreciate your request, however we do not have plans to build in Sioux City at this time.
Posted by: Midcontinent Communications - Jul 13, 2010 1:59 PM
Thanks for the kudos!
Posted by: Midcontinent Communications - Jul 13, 2010 1:48 PM
This may be a signal issue to the DVR/DCT. When you have signal issues, the picture will get blocky ... [read] or tile and audio will come in and out. You could try a couple things before calling us: Reseat the cabling between wall and DVR/DCT or power cycle DVR/DCT by unplugging power for about a minute and plugging it back in. Please call if that doesn't work for you.
Kudos! I had been having "slow" issues with my internet access. Called customer service and received... [read] excellent and very speedy response and service! Thank you!
Posted by: Teryl - Jul 13, 2010 8:11 AM
Can you tell me why I constantly have blips of no sound on my programs? This has been a constant thi... [read] ng for months & seems to be getting worse. I know it isn't my tv because it doesn't happen on my other tv's where I just have regular cable instead of digital. It really does get annoying when there is something you really want to hear & just about that time...no sound. Is there anyway you can fix this on your end?
Posted by: Dorean - Jul 10, 2010 8:13 AM
You need to come to SIOUX CITY, IA!!!! Please make this happen and fast!
Posted by: Rick - Jul 10, 2010 5:45 AM
We are sorry to hear you are experiencing issues in Bemidji. We have had several commercial power ou... [read] tages in commercial areas there recently, which were mostly weather related and out of our control. We also have a road construction job that created several small outages due to cut cables, but no commercial customers should have been affected by this. If you would like to speak to a manager in Customer Service regarding this issue, please do not hesitate to call us at 1.800.888.1300.
Posted by: Midcontinent Communications - Jun 23, 2010 11:24 AM
I am a business customer. I was part of the Charter buy out. I was a contract customer with Charter.... [read] Now when your company Bought out Charter they had to buy out the contracts. When I asked my rep about this he claimed that midco would hold to the contract, however it has not. My contract stated a total 99% uptime unless it was upgrades ect... but I had be given one weeks notice prior to such downtime or it would count against the total 99% uptime, if the provider reached less than 99% it was to deduct one month from billing. Your company has been down more then 12 hours in the last week, this is far more then the 7.2 hours needed to claim less then 99% uptime. Your company has failed to meet the 99% Threshold in more then 4 month? Since I have been ignored by your support staff and reps. I am going to ask this question in the open. Why all of the downtime, and why shouldn't I call in the terms of my contract and make your company pay for the services of another provider? If I could even look at the results of the down time as increasing the capacity or somehow bettering the network by which my company connects it would be worth it. However this is not the case. My connection has if anything gotten worse, Speeds slow to a crawl ping times are getting higher, and jitter is nearly unbearable. This is NOT what I expect from a modern hybrid cable network. This is the kind of performance I would expect to see from an all coax network in the mid to late 1990s not from a fiber-coax hybrid today. As a CCNA I am well aware how how this kind of network should work, and this is not it. This is the same network Charter operated, and I did not experience such unpredictable performance. I hated their attitude, which was their downfall, however this network operated predictably and within the terms of the contract. So ultimately is Charter a Better operator just with a real bad attitude? I hope not. I hope your company takes my statements to heart and looks into why your network in Bemidji is performing so poorly. I hope that you get it figured out.
Posted by: Anonymous - Jun 23, 2010 3:38 AM
We understand your concern. Our service locator is specifically set up to determine if an address is... [read] serviceable or not. You do not need to submit your city to look at some of our pricing. Check pricing here: http://www.midcocomm.com/cable/ and http://www.midcocomm.com/midconetbroadband/ Please contact us if you would like to set up services and for service availability. We would be happy to help.
Posted by: Midcontinent Communications - Jun 15, 2010 2:03 PM
Really poor website. Can not access any general information for a city without a specific address. ... [read] If someone my be moving to a state- they would not be able to know about service opportunities (bundle packages,etc.). Need to be able to enter a city name ONLY.
Posted by: Anonymous - Jun 15, 2010 6:26 AM
Sorry to hear you were dissatisfied with the service you received recently. It is our policy in some... [read] cir!@#stances to request proof of tenancy. A customer service representative has contacted you to get the issue resolved and set up your service. Thank you for your patience and welcome back!
Posted by: Midcontinent Communications - Jun 14, 2010 6:24 PM
I have contacted Midcontinent to install new services. I use to have Midcontinent 10 years ago and h... [read] ave missed your services while living in Fargo. I am relocating to Carrington ND. I called to install new services and was told I needed to send them a lease agreement before they will install services. I am not comfortable with this policy as it is a legal agreement between yourself and the landlord. I offered them my landlord's number to verify the information. They called her and asked her if I was moving in. The landlord did confirm that yes I was moving in, however, they still asked to have the lease sent to them before they would turn the service on. Why did they bother calling and verifying this information with my landlord if they had no intention of taking her word for it? It is a week before I move there and they are still refusing to install services and I was told point blank by your customer service representative that I will need to find another provider if I want cable services. Now I have a little background with cable companies since I worked as a customer service representative with Cable One for many years. We never made people jump through hoops like this to get cable services and I think its wrong. There is already so much to do when relocating this should not be as hard as you are making it. I have carried around good feelings about your comapny for 10 years to have it all taken away in a few short conversations.
Posted by: Holly Messner - Jun 12, 2010 6:30 PM
We're sorry to hear that you are not satisfied with the recent service you received from customer se... [read] rvice. Please contact us regarding your options for unlimited and long distance service without the Digital Phone package. There are new options for you now. We look forward to talking with you! 1.800.888.1300
Posted by: Midcontinent Communications - Jun 08, 2010 10:15 AM
MidContinent Telecommunications Incorporated are terrible when it comes to dealing with their custom... [read] ers. My husband and I have been customers for 7 years and conitnually have seen the price increases. I wanted to lower my bill so that I could have just local and unlimited long distance. They couldn't do that. I requested to disconnect my phone service. They say that I have a box installed by my phone jack that is not there and that they will continue to charge me until that is turned in. I am switching to Qwest!
Opinions expressed by responders in this forum are not necessarily those of Midcontinent Communications, or its officers and employees. Midcontinent does not guarantee the accuracy of responders' comments. Inappropriate or unsuitable content will not be posted.
Posted by: Carl - Sep 01, 2010 11:50 PM
Posted by: Midcontinent Communications - Aug 19, 2010 3:56 PM
Posted by: Jim - Aug 18, 2010 8:30 PM
Posted by: Glen - Jul 20, 2010 9:40 PM
Posted by: Midcontinent Communications - Jul 15, 2010 10:50 AM
Posted by: Bill - Jul 14, 2010 10:09 PM
Posted by: Midcontinent Communications - Jul 13, 2010 1:59 PM
Posted by: Midcontinent Communications - Jul 13, 2010 1:48 PM
Posted by: Midcontinent Communications - Jul 13, 2010 1:47 PM
Posted by: Teryl - Jul 13, 2010 8:11 AM
Posted by: Dorean - Jul 10, 2010 8:13 AM
Posted by: Rick - Jul 10, 2010 5:45 AM
Posted by: Midcontinent Communications - Jun 23, 2010 11:24 AM
Posted by: Anonymous - Jun 23, 2010 3:38 AM
Posted by: Midcontinent Communications - Jun 15, 2010 2:03 PM
Posted by: Anonymous - Jun 15, 2010 6:26 AM
Posted by: Midcontinent Communications - Jun 14, 2010 6:24 PM
Posted by: Holly Messner - Jun 12, 2010 6:30 PM
Posted by: Midcontinent Communications - Jun 08, 2010 10:15 AM
Posted by: Anonymous - Jun 07, 2010 4:36 PM