New Customers Posted: 05/24/2009 10:30 AM (Customer Service)
We look forward to serving our customers in our new service areas and we welcome any comments or suggestions about your transition of services, the notifications you received prior to the transition, and your current customer service support. More new customer information is available for you here.WELCOME!
Sorry to hear you are having trouble locating our Moorhead buildout site. This is the webpage: http:... [read] //www.midcocomm.com/welcome/moorheadbuildout/index.cfm This will show you where our services are being launched in Moorhead. Let us know if you can view this site!
Posted by: Midcontinent Communications - Jun 07, 2010 8:57 AM
Every time I check your website for availability in my area as instructed by your customer service p... [read] eople. I get a "we are experiencing technical difficulties" message. I understand that but that message has been up for over 6 months. What is the status of the cable installation in Moorhead. We are eagerly awaiting the availability of your company. You come highly recommended
Posted by: Ryan H - Jun 06, 2010 3:19 PM
Shawn: Thank you for your interest in Midcontinent services. Unlike Sioux Falls and Humboldt, Hartfo... [read] rd is served by a rural telephone company. Under current rules, we are not permitted to provide our full lineup of services in competition with a rural telephone company. We have added a phone product in rural markets where we are the in!@#bent cable provider, and we are permitted to do that only when the in!@#bent (rural) phone company overbuilds our cable network. If you have any further questions, please contact us at 1-800-888-1300 and ask to speak to the Public Policy department.
Posted by: Midcontinent Communications - May 25, 2010 10:41 AM
How is it that you guys can offer cable and high speed internet service to the Sioux Falls area and ... [read] Humboldt, SD but for some reason skip right over Hartford, SD?
First off, Hartford is only like 10 miles from the western edge of Sioux Falls. Second, it's between Sioux Falls and Humboldt. Why is there a gap there?
I'd really like to see midco's high speed internet and cable service offered there. I already personally know t least 3 families that would sign up immediately.
Posted by: Shawn - May 22, 2010 12:28 AM
We had your service when we lived in Sabin. We regretably had to cancel service when we moved to Haw... [read] ley, MN as you do not offer service here. PLEASE come to Hawley, MN!!! We will be the first to sign up when you do!!!
PLEASE PLEASE PLEASE come to Hawley, MN! I miss all of the services you offer for the incredible price!
Thanks for listening.
Posted by: Juli - May 21, 2010 6:35 PM
Janine: We apologize for the inconvenience, it appears your issue has been resolved by a Customer Se... [read] rvice Representative. If you continue to experience problems accessing your account online please contact us by phone at 1.800.888.1300 or through Midcontinent Chat at http://www.midcocomm.com/chat/.
Posted by: Midcontinent Communications - May 19, 2010 11:25 AM
I've been on hold for about ten minutes. My login information Isn't working AGAIN!!! it keeps tellin... [read] g me my address is not in their system... Well why not? This is the second time I've had to call in to get this fixed, as I do all my payments online and get paperless statements.
Posted by: Janine - May 17, 2010 9:35 AM
TO DAN: We are hoping for good news for you regarding KBRR HD coming soon!
Posted by: Midcontinent Communications - Apr 26, 2010 4:57 PM
RC: We are checking into this issue. It appears it may be a problem with your equipment. At your con... [read] venience, please call us at 1-800-888-1300 so we can get the information we need to help you resolve this issue.
Posted by: Midcontinent Communications - Apr 26, 2010 11:03 AM
Why is that in 2010 you can't deliver FOX (KBRR GF Channel 10) in digital or High Definition? I can... [read] get a HD signal for FOX by installing Dish Network or DirectTV. You should drop the Fargo Station for Fox and add the MPLS station because they have converted their signal to Digital/HD.
Posted by: Dan - Apr 24, 2010 4:41 PM
About a month ago, we noticed that our audio seems much softer. We have to turn up the tv volume to ... [read] almost 3/4 capacity to hear a show comfortably (the DVR volume is already set to max). Used to be we only had to set the tv volume at maybe 1/3 capacity. When we play a vcr tape, the tv volume seems normal, about 1/3 capacity for comfortable volume. Just wondering if anyone else has experienced this or what might be causing it?
Posted by: RC - Apr 23, 2010 10:25 PM
Our service tech out there just submitted a report about your service. Let us know how it's going.
... [read]
There appears to be an issue with your modem. We will be contacting you soon to see if we can help. ... [read] Or contact us at your convenience at 1.800.888.1300. We hope to get this resolved for you as soon as possible!
Posted by: Midcontinent Communications - Apr 12, 2010 8:54 AM
Well their internet may be fast but it doesn't make up for it not working half the time. I guess I ... [read] should be asking if I can write this $200 a month bill off on my taxes because I feel like I'm just donating it to them every month. All I have to say is thank goodness for good cell phones otherwise I would not be contributing to this forum.
Thanks for absolutely nothing
Jon
Posted by: Jon - Apr 10, 2010 5:10 PM
You can continue to connect without your router. If there are no issues, then you should probably co... [read] ntact the router manufacturer. If you have issues with the connection, please call us at 1.800.888.1300 so we can troubleshoot for you.
Midco has awesome Internet speed but I was wondering if the CONSTANT losing of Internet is midco hav... [read] ing diffuculties or is it my router?
Posted by: Thomas Kleespie - Mar 31, 2010 9:03 PM
We were unable to find your account information. If you want to contact us through Live Chat or ema... [read] il we would be happy to continue to investigate the issue. It would be a good learning experience for us! Again we apologize for the service issues you experienced. http://www.midcocomm.com/aboutmidcontinent/contactus/
Posted by: Midcontinent Communications - Mar 30, 2010 11:50 AM
Not good news to our ears. We will check the customer service trail on your account. We strive for c... [read] onvenience and the best support possible for our customers.
Posted by: Midcontinent Communications - Mar 30, 2010 9:31 AM
We have had internet connectivity issues for over two years now (even have a new computer and modem)... [read] . Our service only works about 60% of the time. MIDCO does not care! Technicians have visited us many, many times and always to no avail. MIDCO never attempted to compensate me for lousy service or time I had to take off work for their technicians to visit. I complained; Customer Support was nice to call me and say "next time service goes out call and we will send a technician immediately". Guess what! Internet went out (yeah, I was surprised too) so I called tech support and they have no record of that comment and refuse to send anyone immediately. Over two years of lousy service, internet freezing up intermittently about 40%. I have a new service provider in a week for the same price and higher speeds. Silly me, I should have switched over a year ago. Thanks for much inconvenience and terrible support MIDCO. Signed, Never going to trust MIDCO again.
Posted by: Jason - Mar 26, 2010 9:01 PM
That couldn't have been very appetizing for your dog! You can purchase another remote for $15 at you... [read] r local Customer Service Center. In Sioux Falls, that is located at 5111 S. Louise. For other locations, visit http://www.midcocomm.com/aboutmidcontinent/locations/.
Posted by: Midcontinent Communications - Mar 23, 2010 2:16 PM
Opinions expressed by responders in this forum are not necessarily those of Midcontinent Communications, or its officers and employees. Midcontinent does not guarantee the accuracy of responders' comments. Inappropriate or unsuitable content will not be posted.
Posted by: Midcontinent Communications - Jun 07, 2010 8:57 AM
Posted by: Ryan H - Jun 06, 2010 3:19 PM
Posted by: Midcontinent Communications - May 25, 2010 10:41 AM
Posted by: Shawn - May 22, 2010 12:28 AM
Posted by: Juli - May 21, 2010 6:35 PM
Posted by: Midcontinent Communications - May 19, 2010 11:25 AM
Posted by: Janine - May 17, 2010 9:35 AM
Posted by: Midcontinent Communications - Apr 26, 2010 4:57 PM
Posted by: Midcontinent Communications - Apr 26, 2010 11:03 AM
Posted by: Dan - Apr 24, 2010 4:41 PM
Posted by: RC - Apr 23, 2010 10:25 PM
Posted by: Midcontinent Communications - Apr 13, 2010 1:28 PM
Posted by: Midcontinent Communications - Apr 12, 2010 8:54 AM
Posted by: Jon - Apr 10, 2010 5:10 PM
Posted by: Midcontinent Communications - Apr 01, 2010 1:34 PM
Posted by: Thomas Kleespie - Mar 31, 2010 9:03 PM
Posted by: Midcontinent Communications - Mar 30, 2010 11:50 AM
Posted by: Midcontinent Communications - Mar 30, 2010 9:31 AM
Posted by: Jason - Mar 26, 2010 9:01 PM
Posted by: Midcontinent Communications - Mar 23, 2010 2:16 PM